Packing & Delivery Charges:

UK Mainland
  • £4 + VAT (£4.80) for small post box packets by post.
  • £8 + VAT (£9.60) for larger packages by carrier.
  • Free Delivery for orders over £90 excludes Fondant and Livestock
UK Northern Ireland, Islands & Highlands Postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, DD, PH17-26, PH30-44, PH49-50, ZE, BT, IM, TR21-25
  • £4 + VAT (£4.80) for small packets by post.
  • £18.50 + VAT (£22.20) for larger packages by carrier.
  • £10.50 + VAT (£12.60) discounted for orders over £90
  • Free Delivery for orders over £200 excludes Fondant and Livestock
Ireland - delivery charge is calculated in checkout process.

Delivery Times:

We are unable to offer same day or next day delivery but you should receive your order 2-5 working days after we receive cleared payment.
Orders are normally processed in 1-3 working days but we sometimes have an order queue and assembled products might take a day or two longer.
Orders are then dispatched with a 1-2 working day delivery service.

Signature Required:

All deliveries of larger parcels are sent by consignment, that is with signature, so consignees are signing to confirm delivery in undamaged condition.
Therefore ensure all parcels are inspected, adding the word 'DAMAGED' to your signature is necessary even if damage is only suspected otherwise claims cannot be verified and will not be accepted.
Claims for loss or damage are not accepted when a customer has signed to confirm receipt without damage or where a signature has not been obtained because of a customer request e.g. LEAVE ON PORCH.
Any claim for damage must be made to us by email within 24 hours of delivery together with photographic evidence to clearly show damage to the item and damage to the external packaging.
Insurance for damage to glass items or wax sheets is not possible so these can only be dispatched at buyers risk.

Stock Availability:

Everything is normally kept in stock but if an item is temporarily out of stock it will be highlighted on the product page and in your shopping basket so you will know before making an order.

Prices:

All prices and charges are in GB£ Sterling and include applicable VAT - Registration Number GB 121 820 749.

Payments:

Payments can be made by card or bank transfer (BACS).
Card payments are securely processed by Sagepay.
For your security, to prevent your card being fraudulently used by others, your identity will also be verified by Verified by Visa or Mastercard SecureCode.
We do not take payments by telephone.
Bank payments can be paid though your bank or online banking service. The details needed to pay into our account will show when you checkout.
We cannot change your order or payment after you have confirmed and paid.

Security:

We are a PCIDSS compliant business. The Payment Card Industry Data Security Standard (PCI DSS) is a set of security standards designed to ensure companies that accept credit cards maintain a secure environment.
In compliance with these security standards:
  • We do not accept card payments by telephone.
  • Card payments made on our website are processed and encrypted by a 3D secure payment provider.
  • We never see your card information so it is never stored by us anywhere.
  • All pages on our website are also encrypted for your security - you will see the padlock in the address bar when you log in.

Privacy:

Any personal details you give are only used to complete an order and delivery. You contact details and email address will be passed to the carriers by necessity. We never otherwise share any of this information.
This website uses cookies to enable you to use the website.

Copyright:

We take intellectual property theft seriously. All content on this website Copyright is Reserved and Protected © 1999 - 2019 and is the intellectual property of Heather Bell Honey Bees - Cornwall Beekeeping Supplies. All content on this website is copyright protected by Copyscape which detects copying on the internet. Customers are free to read and download to their own computer devices for their own use. Any other copying, printing or publishing in any form on paper or on the internet will be subject to a charge of £200.00 + VAT for once only use and will be pursued by litigation without notice.

Returns:

Excluding livestock and items assembled to order, orders can be cancelled and returned to us for a refund of their purchase price within 14 days.
The customer is responsible for requesting a return authorisation from us by email before returning orders within 7 days. The customer is responsible for returning orders unused, undamaged and packaged as they were received ready for resale otherwise they will not be refunded. The cost of delivering a cancelled order and the cost of the transaction of 3%+75p will be deducted from any refund.