Packing & Delivery Charges:UK Mainland, Inner Zones
We are unable to offer same day or next day delivery. Orders are processed after we receive cleared payment which can take 1-2 working days.
Orders are then usually processed in 1-3 working days but there is expectation of an order queue in peak season. Products made to order will take longer.
Orders are then dispatched with a 1-2 working day delivery service although transit times cannot be guaranteed.
Customers are responsible for being available to accept delivery by carrier. All deliveries of larger parcels are sent by consignment, that is with signature, so consignees are signing to confirm delivery in undamaged condition.
Customers must ensure all parcels are inspected, adding the word "DAMAGED" to their signature is necessary even if damage is only suspected so that any damage is verified/witnessed by the deliverer otherwise claims cannot be verified and will not be accepted.
Claims for loss or damage are not accepted when a customer has signed to confirm receipt without damage or where a signature has not been obtained because customer is unavailable to accept delivery.
Any claim for shortage/wrong item must be made to us by email within 24 hours of delivery. Providing any damage has been verified/witnessed by the deliverer, any claim for damage must be made to us by email within 24 hours of delivery together with photographic evidence to clearly show damage to the item and damage to the external packaging.
Insurance for damage to glass items, liquids or wax sheets is not possible so these can only be dispatched at buyers risk.
If delivery is refused or delivery is not possible, the order will be considered cancelled and the cost of delivery and return will be deducted from any refund.