Packing & Delivery Charges:
UK Mainland, Inner Zones
We only deliver within the U.K.
Customers in ROI may want to use AddressPal by AnPost to forward deliveries.
Customers in CI may want to use Ship2Me to forward deliveries.
We are neither affiliated with these freight forwarders nor accept liability for goods shipped with them.
We make every effort to keep Packing & Delivery charges as low as possible, in most cases it is only a contribution towards the true cost of carriage charges and packing material costs.
We are unable to offer same day or next day delivery.
Orders are placed in an order processing queue after we receive cleared payment.
There is expectation of a long order processing queue in peak season.
Orders are dispatched with a 1-2 working day delivery service although transit and delivery times cannot be guaranteed.
Contact us if orders are not received within 28 days.
Customers are responsible for being available to accept delivery by carrier. All deliveries of larger parcels are sent by consignment, that is with signature, so consignees are signing to confirm delivery in undamaged condition.
Customers must ensure all parcels are inspected, adding the word "DAMAGED" to their signature is necessary even if damage is only suspected so that any damage is verified/witnessed by the deliverer otherwise claims cannot be verified and will not be accepted.
Do not refuse delivery otherwise claims cannot be verified and will not be accepted.
Claims for loss or damage are not accepted when a customer has signed to confirm receipt without damage or where a signature has not been obtained because a customer is not available to accept delivery.
Any claim for shortage/wrong item must be made to us by email within 24 hours of delivery. Providing any damage has been verified/witnessed by the deliverer, any claim for damage must be made to us by email within 24 hours of delivery together with photographic evidence to clearly show damage to the item and damage to the external packaging.
Insurance for damage to glass items, liquids or wax sheets is not possible so these can only be dispatched at buyers risk.
If delivery is refused or delivery is not possible, the order will be considered cancelled - read Cancellation below.
If an item is temporarily out of stock it will be highlighted on the product page and in your shopping basket. Contact us for an update.
All prices and charges are in GB£ Sterling and include applicable VAT - Registration Number GB 121 820 749.
Payments can be made by card or bank transfer (BACS).
Card payments are securely processed.
We do not take payments by telephone.
Bank payments can be paid though your bank or online banking service. The details needed to pay into our account will show when you checkout.
Orders are not processed until payment has been received.
We cannot change your order or payment after you have confirmed and paid.
We are a PCIDSS compliant business. The Payment Card Industry Data Security Standard (PCI DSS) is a set of security standards designed to ensure companies that accept credit cards maintain a secure environment.
In compliance with these security standards:
Any personal details you give are only used to complete an order and delivery. Your contact details and email address will be passed to the carriers by necessity. We never otherwise share any of this information.
All content, images, photographs and text on this website is Copyright Reserved and Protected and is the intellectual property of Heather Bell Honey Bees Ltd.
All content on this website is protected by Copyscape which detects copying and plagiarism on the internet.
Customers are free to read and download to their own computer devices for their own use.
Any other copying, printing or publishing in any form on paper or on the internet in whole or in part or any of the photographs or illustrations within it will be considered a breach of copyright law and will be pursued by litigation without notice.
We can work with media, educators and organizations to provide permission to use our content. Please contact us with a link where you found the content you wish to use and your intended purpose.
Excluding livestock, clothing and items made to order, orders can be cancelled and returned to us for a refund within 14 days.
The customer is responsible for requesting a return authorisation from us by email before returning orders within 7 days.
The customer is responsible for returning orders unused, unworn, undamaged and packaged as they were received ready for resale otherwise they will not be accepted or refunded.
The customer is liable for the costs of the order and return so the cost of delivering a cancelled order and the cost of the transaction of 2.9%+75p and the cost of the refund of 2.9%+75p will be deducted from any refund.
Livestock, Nucleus Colonies and Packages:
It is not possible to deliver Nucleus Colonies and Packages, they are for collection only and are supplied in accordance with the terms included in the description of the product. Collection dates are entirely dependent on nature, the bees and the weather so it is not possible to accommodate collection dates requested by customers. Customers are notified by email of collection date. Uncollected livestock is not refundable.