Packing & Delivery Charges:
UK Mainland, Inner Zones
We are unable to offer same day or next day delivery. Orders are processed after we receive cleared payment which can take 1-2 working days.
Orders are then usually processed in 1-3 working days but there is expectation of an order queue in peak season. Products made to order will take longer.
Orders are then dispatched with a 1-2 working day delivery service although transit times cannot be guaranteed.
Customers are responsible for being available to accept delivery by carrier. All deliveries of larger parcels are sent by consignment, that is with signature, so consignees are signing to confirm delivery in undamaged condition.
Customers must ensure all parcels are inspected, adding the word "DAMAGED" to their signature is necessary even if damage is only suspected so that any damage is verified/witnessed by the deliverer otherwise claims cannot be verified and will not be accepted.
Claims for loss or damage are not accepted when a customer has signed to confirm receipt without damage or where a signature has not been obtained because a customer is not available to accept delivery.
Any claim for shortage/wrong item must be made to us by email within 24 hours of delivery. Providing any damage has been verified/witnessed by the deliverer, any claim for damage must be made to us by email within 24 hours of delivery together with photographic evidence to clearly show damage to the item and damage to the external packaging.
Insurance for damage to glass items, liquids or wax sheets is not possible so these can only be dispatched at buyers risk.
If delivery is refused or delivery is not possible, the order will be considered cancelled and the cost of delivery and return will be deducted from any refund.
If an item is temporarily out of stock it will be highlighted on the product page and in your shopping basket. Contact us for an update.
All prices and charges are in GB£ Sterling and include applicable VAT - Registration Number GB 121 820 749.
Payments can be made by card or bank transfer (BACS).
Card payments are securely processed by Sagepay.
For your security, to prevent your card being fraudulently used by others, your identity will also be verified by Verified by Visa or Mastercard SecureCode.
We do not take payments by telephone.
Bank payments can be paid though your bank or online banking service. The details needed to pay into our account will show when you checkout.
Orders are not processed until payment has been received.
We cannot change your order or payment after you have confirmed and paid.
We are a PCIDSS compliant business. The Payment Card Industry Data Security Standard (PCI DSS) is a set of security standards designed to ensure companies that accept credit cards maintain a secure environment.
In compliance with these security standards:
Any personal details you give are only used to complete an order and delivery. Your contact details and email address will be passed to the carriers by necessity. We never otherwise share any of this information.
We take intellectual property theft seriously. All content on this website Copyright is Reserved and Protected © 1999 - 2020 and is the intellectual property of Heather Bell Honey Bees - Cornwall Beekeeping Supplies. All content on this website is copyright protected by Copyscape which detects copying on the internet. Customers are free to read and download to their own computer devices for their own use. Any other copying, printing or publishing in any form on paper or on the internet will be subject to a charge of £200.00 + VAT for once only use and will be pursued by litigation without notice.
Excluding livestock and items assembled to order, orders can be cancelled and returned to us for a refund of their purchase price within 14 days.
The customer is responsible for requesting a return authorisation from us by email before returning orders within 7 days. The customer is responsible for returning orders unused, unworn, undamaged and packaged as they were received ready for resale otherwise they will not be refunded. The customer is liable for the costs of the order and return so the cost of delivering a cancelled order and the cost of the transaction of 3%+75p will be deducted from any refund.