Heather Bell Honey Bees Limited takes the protection of your personal data very seriously and understand that we have a responsibility to protect and respect your privacy and look after your personal data.
Our Privacy Policy, together with our terms of use sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting cornishhoney.co.uk you are accepting and consenting to the practices described in this policy.

What Information Do We Collect

We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, postal address, telephone number or credit card information. The nature of how we process your personal information will differ depending on purpose. If you have subscribed to marketing updates, your personal data can be withdrawn at any stage. Where you have shopped online, your data will be used to process your order. We will only pass on your personal information to third parties to facilitate delivery of your order. We share personal information with separate third parties in order to complete your transaction. These third parties are as follows:
The Carrier: We pass along your name, delivery address, email address and telephone number to The Carrier so that they may deliver your order to you.
The Payment Processor: We never see or store your card details or payment information. These are encrypted and passed to The Payment Processor if you select that option during checkout.

Information We Will Never Collect

We will never collect sensitive personal data such as date of birth, race, ethnic origin, physical or mental health, political or philosophical views or sexual orientation.

What We Use Your Information For

Any of the information we collect from you may be used in one of the following ways:
To personalise your experience - your information helps us to better respond to your individual needs.
To enable us to review, develop and improve our website.
To improve customer service - your information helps us to more effectively respond to your customer service requests and support needs.
To process transactions - your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
To administer a contest, promotion, survey or other site feature.
To detect fraud and make sure that what you have told us is correct.
To send periodic emails – As well as using your email to keep you up to date with your order, we might also use it to provide you with information about products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes. Note that if at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How Do We Protect Your Information

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied information is transmitted via Secure Socket Layer (SSL) technology and then encrypted before passing to The Carrier or The Payment Processor database only to be accessible by those authorised with special access rights to such systems and are required to keep the information confidential.
Your payment card details are never stored on our servers.

Cookies

A cookie is a small text file, typically of letters and numbers, downloaded to your computer when you access websites. Typically, they contain the following information: a site name and unique user ID, the duration of the cookie's abilities and effects, and a random number. As a rule, cookies cannot be used to reveal your identity or personally identifying information.
When you visit a website that uses cookies for the first time, a cookie is downloaded onto your computer. The next time you visit that website, your computer checks to see if it has a cookie that is relevant and sends the information contained in that cookie back to the website. The website then notes that you have been there before, and in some cases, tailors what pops up on screen to take account of that fact. They also might record how long you spend on each page on a site, what links you click.
Google Analytics
Google Analytics is a website analytics service offered by Google that gives us insights into how our online customers find and use our website. It uses statistics cookies which helps us to understand how visitors interact with websites by collecting and reporting information anonymously.

Disclosure of Information to Outside Parties

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties, such as The Carrier and The Payment Provider, who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our web site privacy policy.
Changes to our Privacy Policy
Any changes to our privacy policy, we will post those changes on this page.

Disclaimers

Every effort is made to ensure that the information provided on this website, and in this Privacy Statement, is accurate and up-to-date, but no legal responsibility is accepted for any errors or omissions contained herein.
We cannot accept liability for the use made by you of the information on this website or in this Privacy Statement, neither do we warrant that the supply of the information will be uninterrupted. All material accessed or downloaded from this website is obtained at your own risk. It is your responsibility to use appropriate anti-virus software.
This Privacy Statement applies solely to the data collected by us, and therefore does not also apply to data collected by third party websites and services that are not under our control. Furthermore, we cannot be held responsible for the Privacy Statements on third party websites, and we advise users to read these carefully before registering any personal data.

How Can You Access The Personal Data We Hold?

Customers can simply log in their account to view and download all personal data we hold on them.
Customer Rights
The General Data Protection Regulation May 2018 includes the following rights for individuals:
the right to be informed;
the right of access;
the right to rectification;
the right to erasure;
the right to restrict processing;
the right to data portability;
the right to object; and
the right not to be subject to automated decision-making including profiling.

Packing & Delivery Charges:

UK Mainland, Inner Zones

• £4.00 + VAT (£4.80) for small letter box packets by post.
• £10.50 + VAT (£12.60) for tracked parcel by carrier.
• £21.00 + VAT (£25.20) for larger tracked consignments by carrier. Charges are capped at this rate, we pay the additional charges so free to customer.

Islands & UK Outer Zone Postcodes AB, IV, HS, FK, KA, KW, PA, DD, PH, ZE, BT, IM, TR21-25

• £4.00 + VAT (£4.80) for small letter box packets by post. Larger consignments by carrier are calculated by postcode during checkout.

Many online sellers hide the costs of packaging and delivery by inflating the price of products. We do not. We make every effort to keep Packing & Delivery charges as low as possible, in most cases it is only a contribution towards the true cost of labour, packaging materials, associated overheads and delivery charges.

We only deliver within the U.K.

Customers in ROI may want to use AddressPal by AnPost to forward deliveries.
Customers in CI may want to use Ship2Me to forward deliveries.
We are neither affiliated with these freight forwarders nor accept liability for goods shipped with them.

Order Process, Delivery and Lead Times:

Orders are placed in our production line order processing queue after we receive cleared payment.
It is not possible to change orders or payments after orders are confirmed.
We are unable to offer same day or next day delivery.
Please be patient while we process your order.
We always dispatch our orders as soon as possible but in busy periods there is an expectation of a long order processing queue.
Many items are not off the shelf and are manufactured to order.
Orders are dispatched with a 1-2 working day delivery service although transit and delivery times cannot be guaranteed.
Allow up to 30 days for delivery but contact us if orders are not received within 15 working days after dispatch.

Accepting Delivery:

Customers are responsible for being available to accept delivery by carrier.
Liability for any loss or damage of goods passes to consignees at the point of delivery.
Deliveries by carrier must be checked and signed for to confirm delivery in good condition.
Adding the word "DAMAGED" to the signature is necessary even if damage is only suspected so that any damage is verified/witnessed by the deliverer otherwise claims cannot be verified and cannot be accepted.
Do not refuse delivery otherwise claims cannot be verified and will not be accepted.
Deliveries may be left by the carrier at the consignee's risk if the consignee is not available to accept delivery.
Claims for loss or damage are not accepted when a customer has signed to confirm receipt without damage or where a signature has not been obtained because a customer is not available to accept delivery.

Any claim for shortage/wrong item must be made to us by email within 24 hours of delivery otherwise claims are not accepted.
Providing any damage has been verified/witnessed by the deliverer, any claim for damage must be made to us by email within 24 hours of delivery together with photographic evidence to clearly show damage to the item and damage to the external packaging.

Insurance for damage to glass items, liquids or wax foundation is not possible so these can only be dispatched at buyers risk.
If delivery is refused or delivery is not possible, the order will be considered cancelled - read Cancellation below.

Stock Availability:

If an item is temporarily out of stock it will be highlighted on the product page and in your shopping basket. Contact us for an update.

Prices:

All prices and charges are in GB£ Sterling and include applicable VAT - Registration Number GB 121 820 749.

Payments:

Payments can be made by card or bank payment.
Card payments are securely processed.
We do not take payments by telephone.
Bank payments can be paid though your bank or online banking service. The details needed to pay into our account will show when you checkout.
Orders are not processed until payment has been received.
We cannot change your order or payment after you have confirmed and paid.

Security:

We are a PCIDSS compliant business. The Payment Card Industry Data Security Standard (PCI DSS) is a set of security standards designed to ensure companies that accept credit cards maintain a secure environment.
In compliance with these security standards:

• We do not accept card payments by telephone.
• Card payments made on our website are processed and encrypted by a 3D secure payment provider.
• We never see your card information so it is never stored by us anywhere.
• All pages on our website are also encrypted for your security - you will see the padlock in the address bar when you log in.

Privacy:

Any personal details you give are only used to complete an order and delivery. Your contact details and email address will be passed to the carriers by necessity. We never otherwise share any of this information.
This website uses cookies to enable you to use the website.
See our Privacy Policy

Copyright:

All content, images, photographs and text on this website is Copyright Reserved and Protected and is the intellectual property of Heather Bell Honey Bees Ltd.
All content on this website is protected by Copyscape which detects copying and plagiarism on the internet.
Customers are free to read and download to their own computer devices for their own use.
Any other copying, printing or publishing in any form on paper or on the internet in whole or in part or any of the photographs or illustrations within it will be considered a breach of copyright law and will be pursued by litigation without notice.
We can work with media, educators and organizations to provide permission to use our content. Please contact us with a link where you found the content you wish to use and your intended purpose.

Cancellation:

Excluding livestock, clothing and items made to order, orders can be cancelled and returned to us within 14 days of delivery for a refund.
A request for a return authorisation from us must be made by email before returning orders within 7 days.
The customer is responsible for returning orders unused, unworn, undamaged and packaged as they were received ready for resale otherwise they will not be accepted or refunded.
Orders returned as undelivered are treated as cancelled.
The customer is liable for all 3rd party costs of delivery, return, payment and refund.
The 3rd party cost of delivery and return (if order dispatched before cancellation), card payment fee of 2.9%+75p and card refund fee of 2.9%+75p will be deducted from any refund.

Livestock, Nucleus Colonies and Packages:

It is not possible to deliver Nucleus Colonies and Packages, they are for collection only and are supplied in accordance with the terms included in the description of the product. Collection dates are entirely dependent on nature, the bees and the weather so it is not possible to accommodate collection dates requested by customers. Customers are notified by email of collection date. Uncollected livestock is not refundable.