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Packing & Delivery Charges:

UK Mainland
  • £4 + VAT (£4.80) for small packages less than 2kg and less than 450mm
  • £8 + VAT (£9.60) for larger packages
  • Free Delivery for orders over £90 excludes Fondant and Livestock
UK Northern Ireland, Islands & Highlands Postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, DD, PH17-26, PH30-44, PH49-50, ZE, BT, IM, TR21-25
  • £4 + VAT (£4.80) for small packages less than 2kg and less than 450mm
  • £18.50 + VAT (£22.20) for larger packages
  • £10.50 + VAT (£12.60) discounted for orders over £90
  • Free Delivery for orders over £200 excludes Fondant and Livestock
Channel Islands are not included above - contact us for a delivery quote - Ireland or France - sign in on the website for delivery quote to be calculated

Delivery Times:

We are unable to offer same day or next day delivery.
Order processing begins when we have received your order and cleared payment - we will email you with an Order Update when your order is Processing.
Orders are normally processed i.e. assembled and packed in 1-3 working days but naturally, there is usually a queue in peak season from April to June - experienced beekeepers know to plan ahead.
Orders are then dispatched with a 1-2 working day delivery service.

Signature Required:

We are responsible for goods up to the time of delivery. All deliveries of larger parcels are insured against loss and damage so carriers require a signature to confirm deliveries are received and undamaged.
Ensure all deliveries are inspected, adding the word 'DAMAGED' to your signature is necessary even if damage is only suspected then report the damage to us by email within 24 hours.
Claims for loss or damage are not accepted when a customer has signed to confirm receipt without damage or where a signature has not been obtained because of a customer request e.g. LEAVE ON PORCH.
Insurance for damage to glass items or wax sheets is not possible so these can only be dispatched at buyers risk.

Stock Availability:

Everything is normally kept in stock but if an item is temporarily out of stock it will be highlighted on the product page and in your shopping basket so you will know before making an order.

Prices:

All prices and charges are in GB£ Sterling and include applicable VAT - Registration Number GB 121 820 749.

Payments:

Payments can be made by card or bank transfer (BACS).
Card payments are securely processed by Sagepay.
For your security, to prevent your card being fraudulently used by others, your identity will also be verified by Verified by Visa or Mastercard SecureCode.
We do not take payments by telephone.
Bank payments can be paid though your bank or online banking service. The details needed to pay into our account will show when you checkout.

Security:

We are a PCIDSS compliant business. The Payment Card Industry Data Security Standard (PCI DSS) is a set of security standards designed to ensure companies that accept credit cards maintain a secure environment.
In compliance with these security standards:
  • We do not accept card payments by telephone.
  • Card payments made on our website are processed and encrypted by Sagepay, a 3D secure payment provider.
  • We never see your card information so it is never stored by us anywhere.
  • All pages on our website that request personal information from you are also encrypted for your security - you will see the green padlock in the address bar when you log in.

Privacy:

For your security we never handle or store your card information on our website.
Any other details you give are only used to complete an order with us, we never share any of this information.
This website uses cookies.

Returns:

Excluding livestock and items assembled to order, orders can be cancelled and returned to us for a refund of their purchase price within 14 days.
The customer is responsible for requesting a return authorisation from us by email before returning orders within 7 days. The customer is responsible for returning orders unused, undamaged and packaged as they were received ready for resale otherwise they will not be refunded. The cost of delivering your cancelled order and if you have paid by card, the cost of the transaction of 3%+75p will be deducted from any refund.